Thank you for shopping with Stella Azure. We are committed to providing a clear and reliable shipping experience for every order.
Orders are typically processed within 2–5 business days after payment is confirmed. Processing times may vary depending on the item, supplier partner, order volume, holidays, or product availability.
If an item requires additional processing time, we will contact you with an update.
Estimated delivery times vary by item and supplier partner. Most orders are expected to arrive within 7–15 business days after processing, but some items may arrive sooner or take longer depending on the product, supplier, carrier, and delivery location.
Because Stella Azure works with multiple supplier partners, shipping times may vary between products.
If your order contains multiple items, they may ship separately. This can happen when items are fulfilled by different supplier partners or warehouses. You may receive separate tracking numbers for different parts of your order.
Shipping rates are calculated at checkout unless otherwise stated. From time to time, Stella Azure may offer free shipping promotions or free shipping on orders over a certain amount.
Any available shipping promotions will be shown at checkout.
Once your order has shipped, tracking information will be provided when available. Please allow time for tracking details to update after the carrier receives the package.
If you have not received tracking information after a reasonable processing period, please contact us with your order number.
Please review your shipping address carefully before placing your order. Stella Azure is not responsible for delays, lost packages, or delivery issues caused by an incorrect or incomplete shipping address provided at checkout.
If you notice an address error after placing your order, contact us as soon as possible. Once an order has been processed or sent to a supplier partner for fulfillment, we may not be able to change the shipping address.
Shipping delays can occur due to carrier issues, weather, holidays, customs, supplier processing times, or other circumstances outside of our control.
If your tracking shows that your package was delivered but you have not received it, please check with household members, neighbors, your building office, and the shipping carrier. If you still cannot locate your package, contact us and we will help review the situation.
Please inspect your order when it arrives. If your item arrives damaged, defective, or incorrect, contact us as soon as possible with your order number and photos of the item and packaging.
We will review the issue and work to make it right.
If you need to change or cancel an order, please contact us as soon as possible. Once an order has been processed or submitted to a supplier partner for fulfillment, changes or cancellations may not be possible.
At this time, Stella Azure’s shipping availability may vary by destination and product. If international shipping is available at checkout, delivery times may be longer and customers may be responsible for any applicable customs duties, taxes, import fees, or local delivery charges.
Stella Azure is not responsible for delays caused by customs or import processing.
If you have questions about shipping, tracking, or your order status, please contact us through our Contact page or email us at [your support email] with your order number.
